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Troubleshooting

Having trouble with your tag? Check these troubleshooting suggestions:

  1. Check the developer console in the browser, you may see error messages that you can act on.
  2. Double check the site key is correct.
  3. Have you added the tag to the same domain as that of the site, and is the domain name for the site set correctly?
  4. If you have a CSP (Content Security Policy), did you add Hitprobe's domains as detailed on the configure tag page?
  5. There is a limit to sessions available on the free plan. Have you exceeded the number of sessions on your plan? You can check your usage at Account > Usage.
  6. Is a mode setting on the tag preventing a session from being registered?
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